1. Can you customize the products? Yes, we can customize products according to the design you provided. 2. Can we use OEM? Yes, you can. You can contact us for the details. 3. Is it complex for the grill assembly? No, there is a manual inside and it is easy to understand. 4. Who do I contact if I have a problem? You can email to us, we will follow your case even after-sales service .
5. Do you have any certificate for the BBQ Grills?
We do ODM products mostly,so those certificates, like LFGB, EN1860, CE are named after their companies. Our products meet the requirements of the certificates. So if you need certificate for any product,we can offer the certificate under your name. And of course, all costs are on you. 6. What is your MOQ?
Usually our MOQ is 40GP. Small grill could be 20GP. But we also could negotiate. 7. How do you pack your product? There are three kinds of package. (1). The products are protected by the 3ply color box and 5ply master carton. (2).The products are packed into a 5ply color carton, no master carton. (3).The products only can be packed into a 5ply brown box if the quantity does not meet the demand of color box’s.
8. How much is your sample?
We usually charge double times of price. But it can be refundable after order confirmed.
9. What’s your method of payment? We accept payment by T/T (30%deposit, 70% balance before shipment).
10. How can I trust you and your factory?
Do you know Alibaba's Trade Assurance online ? You can order via it. You can get compensation from Alibaba.